Handling of service requests from the guest app
Interaction with guests in the chatroom and receipt of feedbacks and
User-friendly interface to work from a PC or a tablet
Setting of widget displaying in any sequence. You can show certain information to guests depending on their status: walk-in user, no booking, before check-in, during check-in, stay, before check-out and afteraction. So, a guest can see the hottest information for his/her status
Promptly solve any problems of a guest related to a certain message topic. Useful classification of issues by topics and assignment of persons in charge can help you to promptly answer a question or give an advice
Get feedbacks from guests in good time and improve your service. An option to hide feedbacks from managers is available to prevent them from deleting any feedbacks concerning themselves and in order a guest can freely leave any feedbacks
Create service categories and their descriptions. Offer your guests a full range of services: booking a table in a restaurant, ordering a taxi and etc. Let guests choose what they are interested in and get extra earnings immediately upon booking
Promptly solve any problems of a guest related to a certain message topic. Useful classification of issues by topics and assignment of persons in charge can help you to promptly answer a question or give an advice
Create and edit information about guests and details of their stay (check-in and check-out dates)
Detailed description of room categories with photos. Present some special characteristics of rooms to your guests by showing attributes of each category: air conditioner, TV set, bathrobe, slippers and etc.
GuestGuide is a mobile app for guests supporting each stage of their checking-in process. Your hotel needs no price lists for complementary services that require continuous updating. Guests will appreciate convenience of service selecting and can refer any questions to a hotel manager using a chatroom in the app.
Guests order services online while staying in their rooms. The app eases hotel services use as there is no need for a guest to call or communicate with staff in person
Hotel staff is released from excessive request handling duties: no need to spend time for phone calls and personal communication with a guest
Having installed the app once, then a guest directly books a room. A hotel doesn’t pay fees to any aggregators or booking systems. A single-time client turns to a loyal one thus increasing the booking scope
A hotel gets more positive points in the popular booking services due to an improved guest experience and his/her involvement in enjoying the hotel services
Guests obtain quick answers to their questions and their requests are handled in a prompt way. A hotel gets feedbacks on its staff and service quality and is able to solve any problems on hand when a guest is dissatisfied
To interact with a guest at all stages of his/her stay
You get a unique app rather than a position in a general hotel list in an aggregator app
For example, a server or any devices for hotel rooms. A management system is in a cloud and the app is installed on a mobile phone of a guest
Service catalog alignment and fill-in, adding some photos
You will get support for GuestGuide
A guest will be able to use it even if he/she doesn’t speak a hotel language
With a one-time payment for 2 months
You can use GuestGuide according to a selected subscription package
By using managerial function of GuestGuide a hotel administrator or manager can quickly enter information about new services, add room photos, accept service requests, get guest feedbacks and ensure prompt response.
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